here’s a great quote, unfortunately I don’t know who said it… “I wish to do something Great & Wonderful, but I must first start by doing the small things like they are great & wonderful”

As I’ve posted previously, don’t become indifferent to your customers or clients, you could lose them not only because  you did something wrong, but because you didn’t do enough.

Size really does matter, something insignificant to you, may be all important or a stumbling block for your customer.

These things can be difficult to spot, no matter how hard you look, you won’t find them all, plus you’ll never be perfect, so listen to what your audience is telling you, and if they’re not telling you anything, ask them! don’t fool yourself by thinking their silence is because you’ve got everything right, it’s probably because they’re already looking somewhere else.

And make sure you’re asking the right questions, don’t ask, “Is everything OK?” ask “What is wrong & what could we improve?”, don’t ask “Why would you choose us over a competitor?” ask “Why would you choose a competitor over us?”

So, what’s the f’in diffference? Is it the little things? the small stuff? yes… but it’s the small stuff you don’t see and has to be pointed out to you, like the extra “f” in the word difference, that’s the f in difference, don’t expect to find them all on your own.

I spent the later part of this afternoon and some of this evening beta testing the Livestation iPhone App. It’s still early days and there’s some bugs that need ironing out, but it’s looking promising. For more info read this.

At first this may appear as an irrelevant press release, but upon reflection it’s actually very telling of how media relations are changing in light of social media & web 2.0 plus the effect it’s having on the live events industry.

Although Apple appears to rely entirely on it’s website & blanket media advertising for it’s official direct marketing (although I’m sure it feeds the rumour sites from time to time), I don’t know of any social networks or any other web 2.0 services such as Twitter, Flickr etc that Apple actively uses. But it’s followers are actively using these networks themselves & spreading the word for them, so Apple doesn’t need to waste its time & effort at large live marketing events as these do not show the same direct ROI as their own small scale events & webcasts, that utilises the rumour mills and the web to focus attention which leverages the most it can from the media & press coverage.

“Apple is reaching more people in more ways than ever before, so like many companies, trade shows have become a very minor part of how Apple reaches its customers. The increasing popularity of Apple’s Retail Stores, which more than 3.5 million people visit every week, and the Apple.com website enable Apple to directly reach more than a hundred million customers around the world in innovative new ways.

Apple has been steadily scaling back on trade shows in recent years, including NAB, Macworld New York, Macworld Tokyo and Apple Expo in Paris.”
Full Apple Press Release

Seth Godin Podcast

December 7, 2008

I had the good fortune to arrange a live webcast with Seth Godin, to discuss his latest book. The original idea was by Elizabeth Cook, but as I’ve been doing webcasts since 1999, I said I’d be happy to help out. This was actually recorded on the 12th September, before his book was released, so I’ve been keeping it under wraps (it was only available to triiibes.com members), but as it’s already appeared on the open web, I thought I’d put a link to it and remove the passwords.

Podcast Link