I can’t get no…

October 19, 2008

Go on admit it, you know you jutted your lips out just then and said “mmm, mmm, mmm satis-fact-shun”

Well maybe you can now… if you have a niggle about something, or want to ask the guys that actually make the products you’re using, check out Get Satisfaction

What better way is there for a company to improve it’s products or services or head off disasters before they happen, than to take part in open discussions directly with their client base. Years ago you’d have paid a research company £,000’s to poll your customers, now you can do it online for pennies! Putting your dirty laundary on display by being transparent & open is the only way to ensure your customer loyalty and build their trust. But you have to become engaged, fobbing them off with pre-written FAQ’s won’t do it, invest your time to engage with them directly, as you’ll earn their respect & gain a follower for life in the process.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: